After payment of the order, you will receive an email confirmation containing a tracking number, which must be used to monitor the shipment status. This notification is sent solely for the purpose of confirming dispatch and tracking your order in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).

To track the current status of your parcel, please enter the tracking number in the search field on the website of the relevant delivery service:

• DHL / DHL Express
• DPD

If you wish to find the nearest delivery service location, change the pickup point, or reschedule the delivery time, please contact the customer support of the respective delivery operator. Contact details can be found on the following service pages:

• DHL Customer Support
• DHL Express Customer Support
• DPD Customer Support (rescheduling / delivery management)

Please note that once the order has been handed over to the delivery service, responsibility for the shipment status and any changes to delivery (including changes to date, time, or delivery location) lies with the respective delivery operator.